- Terms and Conditions
Terms and Conditions
VIVAVUVA ONLINE PURCHASE TERMS AND CONDITIONS
This section sets forth the Terms and Conditions of sale for VivaVuva.com, ("Web Site"). We are a part of BRAVADA International Ltd. ("BRAVADA"). By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
VivaVuva.com carries hundreds of products that are displayed on our Web Site. In some cases, merchandise displayed for sale on our Web Site may not be available and may occasionally be out of stock or may be discontinued without notice.
All prices and services featured on our Web Site are quoted in U.S. Dollars, are valid and effective throughout the globe as displayed on each respective product page and always denominated in United States Dollars in every case.
Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions, however, we cannot be responsible for typographical errors or information provided by the manufacturer that was in error. We reserve the right to correct any errors or omissions as they may appear.
Due to the nature of the internet and that all computer display screens may show a different hue of any particular color, products may vary in color and appearance. VivaVuva.com and BRAVADA ensure that each product is displayed as true to its color, appearance and texture as possible.
The total order amount, including tax and delivery charges will be charged to your credit card or gift card in full at the time the order is placed. You authorize BRAVADA, through its website VivaVuva.com, to charge the amount indicated for the products purchased along with any applicable taxes and shipping charges as is/are reflected at the time of purchase on VivaVuva.com.
At no time whatsoever will BRAVADA or any of its subsidiaries sell or reuse in any way, your private information in any form whatsoever. BRAVADA has a firm policy of never engaging in any conduct that compromises your information and only uses your information for completing the purchase of VivaVuva.com products and services or for "sales" and "specials" information from VivaVuva.com if you so chose to receive it.
For all items, we will accept a cancellation for full refund if the item has not shipped. If the item has been shipped, the return policy and procedures outlined below must be followed. To cancel an order placed on VivaVuva.com, please contact our Customer service at VivaVuva@BravadaLtd.com or calling at 1-888-999-8820. If the item has not shipped, we will credit the full amount paid back to ONLY the original credit card or gift card.
At VivaVuva, quality is always our priority. If you recieve your VivaVuva women's fashion product damaged or has a manufacturing defect, VivaVuva will replace the product at no charge and with free standard shipping. In these cases, please contact VivaVuva customer service at VivaVuva@BravadaLtd.com or calling at 1-888-999-8820.
VIVAVUVA 14 DAY RETURN GUARANTEE
We always encourage our customers to talk to us so if you have any questions, please contact VivaVuva Customer Service anytime at VivaVuva@BravadaLtd.com
We want you to love your new VivaVuva women's fashion purchase, but, if you are not completely satisfied with your purchase, you may return it by mail within 14 days from the date you received your package, with the receipt for a full refund. The VivaVuva product being returned must be in new condition, have original tags and be unwashed and unworn.
Returns where the product is damaged, worn, washed, altered or in disrepair are disqualified from a refund. VivaVuva garments that have been washed or in any way altered are also disqualified from a refund.
WHEN DOES MY ORDER SHIP?
VivaVuva ships most orders within one business day of receipt of your order based on a 3:00 pm Pacific time cutoff. Some orders may also be processed same day. Products on VivaVuva are in stock in virtually all cases however, there are times where some inventory needs to be shipped in due to high volumes and fulfillment of your order may take an extra 2 - 3 days. In these cases, VivaVuva.com shall notify you as to the delay in shipping.
At VivaVuva, we want you to love your new women's fashion purchase but we know that sometimes you need to exchange an item and or maybe even return it.
We do not accept returns or exchanges if:
1. The item(s) have been worn
2. The item(s) have been washed
3. The item(s) have been altered
4. The item(s) do not have the original tags on them
5. The item(s) were a Final Sale item
6. The item(s) are in any way defective from the original and salable condition.
You have 14 days from the day you received your items to review, and if necessary, return or exchange your VivaVuva purchase. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS. A restocking fee shall apply for all returned items to VivaVuva.com. The restocking fee shall be $5.00 or 10% of the total value of the returned items, whichever is greater.
In the case of returns or exchanges, it is your responsibility to return the item(s) to VivaVuva.com. In the case of exchanges, World of Leggings shall send your exchanged leggings back at no charge, one-time. Subsequent exchanges are the responsibility of the customer. VivaVuva will send you your exchanged item(s) upon receiving your package within 5 business days. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
To Exchange or return an item(s), proceed as follows:
1. Pack the unworn and unwashed items with Original Receipt - We cannot exchange or refund without the original receipt.
2. Please write on the receipt which items you want exchanged. Please be thorough.
PRODUCTS THAT CANNOT BE RETURNED
1. Underwear / Undergarments
2. Booty Shapewear
4. Any worn products
5. Any Washed Products
6. Products without original tags and packaging
BRAVADA International reserves the right to refuse any returns whatsoever in its sole judgement as to the fitness of the products being returned. If a return is refused due to any of the reasons mentioned above, BRAVADA shall not issue any refund and shall not be responsible for return shipping.
Send all Returns to: C/O VivaVuva.com
7224 Melrose Avenue
Los Angeles, CA
VivaVuva.com offers $4.95 flat rate shipping on all orders regardless of size, quantity and weight within the continental United States and Canada (regular shipping rates apply Internationally). VivaVuva.com wants to always offer you the very best in service and quality for your money. That's why VivaVuva.com works hard to get you the very best quality women's fashion at the very best prices and send your order to you for the very lowest shipping cost.
Your input is always welcome and we encourage our customers to contact us regarding any issue they may have. Feel free to email us at VivaVuva@Bravadaltd.com or call us directly at 1-888-999-8820 and speak with our customer service representative. Your comments, advice and concerns are always welcome.
How and Why You Are Protected When You Purchase Online at VivaVuva.com
The protection of your private information is our utmost and primary consideration. VivaVuva.com and BRAVADA International Ltd takes a number of significant steps in ensuring your information is protected ... here is how:
1. VivaVuva.com DOES NOT store your Credit Card information
VivaVuva.com NEVER keeps or stores your credit card information. Your transaction is processed through Authorize.net. VivaVuva.com or BRAVADA International Ltd does not save, keep or store your credit card information in any way. VivaVuva.com uses one of the most trusted and secure merchant credit card processing services in the world, Authorize.net. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V).
2. Who is Authorize.net?
Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V).
3. What Happens to Your Information When You Purchase from VivaVuva.com?
VivaVuva utilizes only the highest level of security and encryption. How your information is used and the level of security at each point in the transaction is critical. Each and every credit card transaction (except for those processed at PayPal) is processed at Authorize.net's secure servers and VivaVuva or BRAVADA International Ltd does not store or keep any credit card data anywhere in its system.
4. How Does the Credit Card Process Work at VivaVuva?
Not all ecommerce retailers take your security as seriously as VivaVuva. Understanding how the transaction process works is very important in having the confidence when purchasing from VivaVuva or any BRAVADA International Ltd ecommerce site.
5. Who Is BRAVADA International Ltd.?
BRAVADA International Ltd is a publicly traded company (Symbol BRAV) and the parent company of VivaVuva. BRAVADA specializes in women's activewear, workout clothes, Brazilian workout clothing, sport fashion, fashion leggings and associated women's apparel. Feel free to visit any of BRAVADA's other websites and browse all of the women's apparel products.
VivaVuva.com may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us. Any action relating to the use of VivaVuva.com must be brought in the state or federal courts located in the State of California, Los Angeles county. This Web Site and all its contents is protected under copyright by BRAVADA International Ltd with all rights reserved.